Customer Experience (CX)
Oracle CX Cloud Suite
EPMI helps clients effectively engage customers through physical and digital channels to dramatically improve customer engagement, increase sales, and transform Enterprise ROI. We partner with organizations to understand their sales cycle and work with their sales teams to plan, design, and implement solutions utilizing Oracle’s Customer Experience (CX) Cloud to identify, develop, and close more deals.
Oracle’s CX Cloud has been disrupting the traditional customer experience with it’s latest technological advances in Artificial Intelligence. It uses behavioral data analytics to provide customized customer journeys, redefine the sales process, and augment business results. EPMI uses the CX Cloud to strengthen sales teams with its extensive infrastructure of Cloud platforms, including Sales, Marketing, CPQ and CRM Analytics.
The Sales Cloud platform equips sales professionals with essential applications for customer data management, virtual sales assistants, Sales Force Automation (SFA), performance management, sales strategies, and a comprehensive platform which allows usability with 3rd party applications such as Microsoft Office 365. The Sales Cloud for Office 365 allows sales representatives to organize customer information, understand their customer relationships, view activity timeline, maximize productivity, and most importantly, advance sales.
The Marketing Cloud gives marketers innovative tools to customize customer journeys, create effective campaigns, boost conversions, and accelerate revenue. The Marketing Cloud can strategically identify target audiences by analyzing customer behaviors, location, descriptions, and more. Marketers have access to real-time customer activity, such as buyer triggers and interest levels, to develop personalized campaigns and take advantage of sales opportunities.
The CPQ Cloud allows users to configure price and quote management systems to control product pricing and order receipts accurately. Users can also develop marketing strategies involving discounts, rebates, and promotional sales. The automated quoting tools empower sales representatives to generate custom proposals and orders for order accuracy immediately. It offers a seamless and dynamic sales process, giving sales reps the ability to respond to their customers faster, gives customers the ability to sign documents electronically, and shorten sales timeframes.
Oracle’s CRM Analytics Application modernizes business approaches by transforming data quality needed to expedite sales. Its dynamic dashboard gives it’s user Roles critical insight into vital scopes as strategical business development, sales productivity, and buyer expenditure. It tracks changes with historical trend reporting and also performs analyses on entire data sets. The CRM application includes usage and performance tracking and allows users to use and export prebuilt reports or create custom reports on demand. With Oracle CRM, EPMI can help users reveal fresh possibilities and recognize critical issues ahead of time.